Privacy Policy

1. What is Personal Information?

Personal information is information or an opinion that identifies an individual or allows an individual to be reasonably identified. This may include your name, address, email address, phone number, and any other information relevant to the safety consultancy services we provide.

 

2. How and Why We Collect Personal Information

We collect personal information for the primary purpose of providing our services to you, managing our business relationship, and complying with our legal obligations.

Information we may collect includes:

• Contact Details: Name, email address, phone number, and postal address.

• Business Information: Job title, company name, and details regarding your workplace safety requirements.

• Financial Information: Billing and payment details necessary to process invoices.

• Website Data: Information collected via our website (www.middlersconsulting.com), such as IP addresses or cookies, to improve user experience.

We collect this information through:

• Direct interactions (e.g., when you fill out a contact form, email us, or call us).

• The provision of services (e.g., during safety audits, consultations, or training).

• Third-party systems we use for business operations (e.g., accounting software or CRM tools).

 

3. Sensitive Information

Sensitive information includes details about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.

As a safety consultant, we generally do not request sensitive information unless:

• It is strictly required by law.

• It is necessary for the provision of specific safety services (e.g., injury management or health surveillance advice).

• You have expressly provided it or consented to its collection.

Sensitive information will only be used for the primary purpose for which it was collected or a directly related secondary purpose.

 

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. Your personal information may be disclosed in the following circumstances:

• Consent: To third parties where you have given express or implied consent.

• Service Providers: To contractors, consultants, or service providers who assist us in our business operations (e.g., IT support, cloud storage, or specialist safety auditors).

• Legal Requirements: Where required or authorised by law (e.g., responding to a subpoena or mandatory reporting under WHS legislation).

 

5. Cross-Border Disclosure (Overseas Transfers)

Middlers Consulting uses reputable third-party digital platforms (such as Microsoft 365, Google Workspace, or cloud-based accounting software) that may store or process data outside of Australia. These jurisdictions may include the United States, Singapore, or European Union member states.

While we take reasonable steps to ensure these providers handle your information in a manner consistent with the APPs, by using our services, you acknowledge and consent to this cross-border transfer.

 

6. Security and Retention

We take the security of your information seriously. We implement reasonable physical, technical, and administrative safeguards to protect personal information from misuse, loss, unauthorised access, or disclosure.

• Retention: We retain personal information for as long as necessary to provide our services and meet legal or professional record-keeping requirements (typically 7 years for client files).

• Destruction: When personal information is no longer needed, we take reasonable steps to securely destroy or permanently de-identify the information.

 

7. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or out of date.

To make a request, please contact us using the details below. We may require proof of identity before releasing information. While we do not charge for access requests, we reserve the right to charge a reasonable fee for administrative costs (such as photocopying or postage) if the request is complex.

 

8. Complaints and Contact Details

If you have a complaint about how we have handled your personal information, or if you have questions about this policy, please contact us:

• Middlers Consulting Email: andrew@middlersconsulting.com

• Website: www.middlersconsulting.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.